Cancellation & refund policy

This policy covers GetMarketty subscriptions supplied by Promptly AI Private Limited. For support, email team@getmarketty.com. It does not govern advertising spend or separate purchases from third-party providers.

Paid plans are a single payment for one year and do not renew automatically, so there is nothing to cancel to avoid a future charge. When the year ends, your account moves to the Free plan unless you buy a plan again. Your data stays in your account.

We email you 30, 7 and 1 day before the year ends so you can renew in time. To cancel early and ask for a refund, email us (see “How to ask” below).

Annual-plan refund requests are reviewed case-by-case, taking account of the payment date, service use and the issue reported. Sending a request does not guarantee a refund, and we do not offer an automatic trial-period or pro-rata refund promise. This does not restrict a refund or other remedy required by applicable law.

If we charge you twice or charge the wrong amount, tell us and we will refund the difference in full.

Meta and Google bill your ad spend to you directly. Questions or refunds for ad spend must be raised with Meta or Google.

Approved refunds are initiated through Razorpay to the original payment method. We aim to initiate them within 5–7 working days of approval; payment-provider and bank processing can take additional time. We issue a GST credit note for refunds of invoiced amounts.

Email team@getmarketty.com with your account email and invoice number. For unresolved issues, contact our Grievance Officer (team@getmarketty.com).