Privacy policy

GetMarketty is a product of Promptly AI Private Limited, a Private limited company incorporated in India on 7 August 2024, CIN U62013UP2024PTC207513. Our registered office is 128N/2C Bhola Ka Pura, Prayagraj (Allahabad), Uttar Pradesh 211001, India. This policy covers the website and the GetMarketty platform.

We determine how account, billing and support data is used. For the customer and lead data a business brings into GetMarketty, that business determines the purposes and we process it on its instructions. We handle personal data under applicable Indian law, including the Digital Personal Data Protection Act, 2023 and its rules as their provisions come into force.

We collect only what the service needs. Each item below lists the data and the purpose we use it for:

• Account data — your name, email address, password (stored only as a hash) and sign-in activity: to create and secure your account, and to send you service emails about it, such as sign-in links and reminders before a paid plan ends. If you sign in with Google, we also keep your Google account ID and the email Google shares with us, and no password.
• Business profile — your business name, website, category, the customers you serve and where, products, prices and offers: to draft campaigns and ads from your actual business. If you give us your website address, we read your public website pages to fill in this profile for you to review.
• Connected accounts — when you connect Meta, Google, WhatsApp or a CRM, the access tokens (encrypted at rest), the account IDs and names, and the permissions you granted: to publish the campaigns you approve and read their results.
• Leads and customers — the enquiries your ads, lead forms and WhatsApp conversations bring in (such as name, phone, email, city, their answers to your form questions, messages and consent records): to show them to you, follow up with them the way you approve, and send them to your CRM when you ask. See “Leads you receive through GetMarketty” below.
• Campaign and reporting data — plans, creatives, budgets and performance reported by Meta and Google: to run campaigns and report spend against outcomes.
• Billing data — your plan, the billing name, address, state and GSTIN (if any) you give us for GST invoices, your tax invoices and credit notes, and payment status from our payment gateway: to bill you and meet GST obligations. Card and UPI details are handled by the payment gateway; we never see or store them.
• Support messages — what you send us through the contact form or email: to answer you.
• Technical and security data — connection details, request timestamps, error information and sign-in activity: to operate the service, investigate failures, prevent abuse and protect accounts. Browser storage is explained in our Cookie Policy.

Where we rely on your consent, you can withdraw it at any time, as easily as you gave it — by disconnecting an integration on the Connections page, or by writing to our Grievance Officer. Withdrawal stops the processing that relied on it from then on; it does not undo processing already done lawfully.

Campaigns and follow-up schedules require your approval. If you enable automated WhatsApp replies, the assistant replies under the instructions and controls you set without asking you to approve every message. You can pause or disable it at any time.

Cookie preferences, consent to marketing messages, and permissions for connected accounts are separate choices. Accepting these policies does not opt you into optional cookies or promotional communications.

GetMarketty does not sell or supply leads. The only leads in your account are people who contacted your business: through your Meta (Facebook and Instagram) lead forms, your Google Ads lead forms, forms hosted by GetMarketty for you, messages to your WhatsApp Business number, and Click-to-WhatsApp ads.

For these people, you are the data fiduciary and we process their data on your behalf and on your instructions. You decide how to follow up; we help you respect their choices.

We record the consent each person gave, with the wording they saw. Submitting an enquiry form lets you reply to them by email about that enquiry. We treat someone as agreeing to WhatsApp messages only if they ticked a box that names WhatsApp. Someone who messages you on WhatsApp can be answered within the 24-hour window WhatsApp allows; that is not agreement to marketing. Withdrawn consent stops follow-ups at the next step.

If you enable the WhatsApp AI assistant, recent messages and your business profile are processed by our AI provider to write replies on your behalf. The first reply identifies the assistant as AI, a person can be requested at any time, and the assistant pauses for 12 hours when you reply (or until you switch it back on if you paused it). Replies are stored with the conversation and marked as AI-written. GetMarketty does not use these conversations to train its own general-purpose AI models.

If you enable AI calls, the assistant calls only people who agreed in WhatsApp to be called by you, within the hours you set, and identifies itself as AI at the start. Sarvam processes speech and Cerebras processes the conversation. We keep the transcript, summary, answers, duration and outcome; GetMarketty does not store the call audio.

When you sign in with Google, Google shares your name, email address, whether Google has verified that email, and a Google account ID. We use them only to create your account and sign you in; we do not receive your Google password or access to any other Google data. You can disconnect Google sign-in in Settings once your account has a password.

When you connect Google Ads, we access your Google Ads accounts, the Google Ads Data Manager API and read-only Google Analytics data only to run, verify and report on the campaigns you create in GetMarketty.

GetMarketty's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We do not use Google user data for advertising to you, do not sell it, and do not let people read it except with your permission, for security, or where the law requires.

When you connect Meta, we receive your app-scoped Facebook user ID, the permissions you granted and access to the ad accounts, Pages, lead forms and WhatsApp Business accounts you choose. We use them only to operate the features you use in GetMarketty.

You can remove GetMarketty from your Facebook settings at any time. When Meta tells us you removed the app, we delete the access tokens straight away; when you request deletion, we delete the data we received from Meta about you and give you a confirmation code to check the status on our data deletion page.

We do not sell personal data. We share it only with the service providers that run the platform for us, and with the platforms you connect, as needed to provide the service:

• Advertising and messaging platforms you connect: Meta (Facebook, Instagram, WhatsApp) and Google.
• CRMs you connect, such as Zoho CRM and LeadSquared.
• Payments: Razorpay.
• Email delivery: Resend (account emails such as sign-in verification). Follow-up emails to your leads are sent from the mailbox you connect: Google (Gmail) or Microsoft (Outlook) with send-only access — GetMarketty cannot read your mail — or your own SMTP server.
• Website reading for your business profile: Firecrawl (your public website only).
• Media storage: Cloudinary.
• AI models that draft content for your review: Cerebras, OpenAI and BytePlus ModelArk. When you switch on AI-written first emails, what a lead wrote in your form (their answers, city and company) is sent to Cerebras to write that email; their name, email address and phone number are not. Each email waits for your approval. When you switch on the WhatsApp AI assistant, the recent messages in a chat, what you told the assistant and your business profile are sent to Cerebras to write each reply, and replies are sent without waiting for your approval. On AI calls, the conversation is processed by Sarvam (speech) and Cerebras (the conversation).
• Infrastructure providers that supply hosting, database, caching, storage and security services. Contact our privacy team for information about the providers relevant to your account.

Some providers may process data outside India. Processing locations depend on the services used and the account configuration. We apply applicable transfer restrictions and contractual safeguards. Contact our privacy team if you need details about the processing locations relevant to your use of GetMarketty.

We retain account and business data while it is needed to provide the service, meet legal obligations, resolve disputes and maintain security. Disconnecting an integration removes its active access tokens. Request account closure or erasure by emailing our Grievance Officer from your account email; we verify the request and explain any records that must be retained.

Deletion can mean erasing personal fields where a record must remain to preserve consent or transaction evidence. Backups and security records can have a separate lifecycle; deletion from the live service does not promise immediate removal from every backup. We can provide information relevant to your request.

• Leads you mark as junk: erased 90 days after you mark them.
• Test leads sent by Meta or Google while you set up a form: erased after 30 days.
• Deleted campaigns: recoverable for 30 days, then deleted, except the approval, consent and result records we must keep as evidence of what was published and sent.
• Consent records that prove a WhatsApp message was sent with permission: kept as evidence for as long as the message record is kept; the lead’s other details are erased on schedule.
• Tax invoices, credit notes and payment records: kept for the period GST law requires (currently 72 months from the due date of the annual return for that year).
• Campaign drafts in this browser tab: stored for the requested workflow and cleared on sign-out or after campaign creation. Cookie choices are stored for 180 days and optional navigation preferences for up to seven days.

We protect data with encryption in transit, AES-256-GCM encryption of connection tokens and other secrets at rest, access controls, malware scanning of uploaded files and audit logs. If a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires.

You can request access to information about the personal data we hold, correction or erasure, and withdraw consent for processing that relies on it. Where applicable law provides nomination or other rights, you can exercise those too. Email our Grievance Officer with enough detail to identify your account and request; we may ask for proportionate identity verification before disclosing or deleting data.

If your data was collected by a business that uses GetMarketty (for example, you filled in its lead form), please contact that business first — it decides how your data is used. We will help it respond.

Grievance Officer: Shail Jaiswal, CEO and Grievance Officer, Promptly AI Private Limited. Email: team@getmarketty.com. Phone: +91 80045 53490. Address: 128N/2C Bhola Ka Pura, Prayagraj (Allahabad), Uttar Pradesh 211001, India. Hours: Email requests can be submitted at any time..

We acknowledge grievances within 24 hours and aim to resolve them within 15 days. If a request takes longer, we will explain the reason. You may pursue the remedies available under applicable law, including escalation to the competent authority or the Data Protection Board of India where that remedy is available.

Essential cookies and browser storage support sign-in, security, your requested campaign workflow and your saved cookie choice. Optional workspace-preference cookies are off until you accept them. We do not currently deploy analytics or advertising cookies on this website.

Use Cookie settings in the footer, sign-in pages or workspace sidebar to change your choice or withdraw permission. Rejecting optional cookies does not prevent use of the service. Our Cookie Policy lists the technologies, purposes and durations.

GetMarketty accounts are intended for adults aged 18 or over. Businesses using the platform must not knowingly submit children's personal data without the lawful permissions and safeguards that apply. If you believe a child's data has been submitted improperly, contact our Grievance Officer so we can investigate and arrange appropriate removal.

If we change this policy in a way that matters, we will tell you by email or in the app before the change takes effect.